TECH, BUSINESS AND CAREER INSIGHTS

Transforming the Central Help Desk to a Central Heroes Desk

By: TSP Blog | @TSProckstars

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Part of our vision is to honor our employees, and you’ll often hear people at TSP say our product is our people. This couldn’t be more apparent during customer service appreciation week, a week-long celebration for some of our employees in our enterprise solutions business unit. According to the official customer service week site, during this week, your organization can:

  • boost morale, motivation and teamwork
  • reward front line reps
  • raise companywide awareness of the importance of customer service
  • thank other departments for their support
  • and, remind customers of your commitment to customer satisfaction

This annual appreciation week is held nationally the first full week of October. However, TSP celebrates the first week of November due to customer commitments and to coincide with the Help Desk Institute banquet ,which is held the first Thursday in December.

Under the leadership of Celita Ewing, TSP field service manager, help desk operations; the central help desk was transformed into the central heroes desk this year. Employees enjoyed snacks, cold drinks and fun activities throughout the week. Breakfast and lunch were also brought in on various days for the entire team.

In all, about 35 TSP employees enjoyed the festivities, and recognition included teams from our level I support, critical teams support, remote administration desktop support, and operators.

This year every employee recognized as part of this week received at least a $10.00 gift card…a fact Ewing is very proud of.

A tradition for TSP during customer service appreciation week is the Wii bowling tournament. Employees pair up and brackets are completed – it’s our own version of March Madness, just in November! Teams bowled strikes and spares until eventually the winners were crowned. Raul Ramos and Jeff Brown officially get Wii Bowling Tournament Champion bragging rights for the upcoming year.

The week led up to a Friday photo booth where support teams donned superhero gear and took photos with one another. We also announced TSP’s nominations for the local DFW HDI chapter awards. Alex Ayad and Kristopher Rodriques were nominated for Analyst of the Year and Kennedy Maranga was nominated for Desktop Technician of the Year. There were 32 people in the DFW area nominated for Analyst of the Year and 20 people nominated for the Desktop Technician of the Year award.

The 2015 Awards Banquet was held Thursday, December 3, 2015 at the Irving Convention Center at Las Colinas. Each year the banquet takes the time to recognize those industry professionals that go above and beyond to make the customer experience one of a kind. Attendees this year had the opportunity to network with industry professionals, enjoy a great meal, and participate in some casino games.

Customer service appreciation week was a huge hit, not only in recognizing our employees for a job well done, but galvanizing them for another fantastic support year ahead of us.

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Posted in TSP Happenings