TECH, BUSINESS AND CAREER INSIGHTS

Why Go With a Solution That's Anything But Custom?

By: TSP Blog | @TSProckstars

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Now imagine you walk into a small shop that has tons of styles to choose from, plus a catalog of extra styles. The number of options almost overwhelms you, but a friendly salesperson learns your personal taste, listens to what you want, and guides you to a handful of choices you instantly love. Then, as if things couldn’t get any better, they say they will create a custom pair of shoes in your ideal size, style, and material. You assume these handcrafted shoes will cost a fortune, but they end up being a lot less than the three pairs from store number one.

Are you going with a pair from store number one, or store number two?

Shopping for technology solutions often feels like roaming from one provider to another that feels too much like store number one, where salespeople try to wedge you into limited options at a higher price than seems fair for what you actually need. Instead of listening, these providers try to lump customers into broad groups, which means customers pay for services they may not use.

DOWNLOAD OUR MOST RECENT CASE STUDY TO DISCOVER HOW WE MAXIMIZED OUR CUSTOMER'S PRODUCTIVITY AND PROFITABILITY, REDUCING VARIABILITY BY 30%, IN JUST TWO SITE VISITS AFTER YEARS OF FAILED SERVICE ATTEMPTS.

Thirteen years ago, TSP founders Rick Skaggs and Frank Gonzalez started their company based on a single simple idea, and the business has been growing exponentially ever since thanks to their philosophy: At TSP, we listen to clients. Instead of forcing solutions that may not fit, TSP approaches every client as an individual and tailors packages for everything they want, nothing they don’t. When a customer’s needs change, so do the technology packages. Instead of creating problems with weighty service packages, we endeavor to solve them with custom solutions.

Every company talks about putting clients first, but few companies are able to actually do it. TSP offers enterprise solutions, shared solutions, and industrial automation solutions for businesses across the spectrum, and our clients renew contracts again and again because we don’t just listen, we follow through with real solutions that get the job done.

When shopping for a technology services provider, never settle for a fit that’s anything less than perfect. Go with a provider who takes the time to understand what you really need and is flexible enough to deliver a custom product.

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