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Every year, breakthroughs in technology change the modern workplace. New technology has the power to massively improve workflow, but it's important to pair it with equally advanced IT and tech support. According to a recent survey from a leading technology firm, office employees spend an average of 22 minutes every day navigating IT issues. Advancements in desktop support can help an office take those minutes back and improve productivity.
WHAT IS DESKTOP SUPPORT
Information technology (IT) work covers a wide range of tasks and responsibilities. Desktop IT support is a subsection of IT support that deals with individuals' front-line computer issues. Simply put, this type of tech support helps office workers remedy problems with their work computers.
Advanced versions of this type of support give IT professionals remote access to the problem desktops. Tech support professionals can use their own devices to examine the computer that isn't working without having to be in the same room or even the same city. These remote support services are an essential part of any IT strategy for a modern business.
WHY IS DESKTOP SUPPORT BECOMING MORE IMPORTANT?
Here are the top three reasons why companies are increasingly prioritizing desktop IT support.
- SAVES TIME AND FRUSTRATION
Calling technical support for help with a computer issue can be frustrating and time-consuming, even if the problem is small. It can be difficult to communicate exactly what's on the screen or find the specific information the IT professional requires. Getting the employee and IT support on the same page is imperative to better tech support and a smoother workflow.
If an IT professional can connect directly to the problem desktop, they can cut out all miscommunication and quickly resolve the issue. This saves considerable time both for the office and the IT department.
- PROVIDES AN IT HELP SOLUTION FOR REMOTE EMPLOYEES
Ziprecruiter reports that 60% of job applicants are seeking remote work options. Many software solutions and applications make remote work easier, such as video calling and cloud file sharing. However, these advancements can mean more support tickets for a business's IT department.
A remote desktop support solution is vital to any virtual workplace. An IT professional can't travel to a remote employee's home to inspect their desktop. Effective desktop-level support gives remote workers the tools they need and makes them feel supported by the business.
- IMPROVES OVERALL CYBERSECURITY
IT professionals are skilled at spotting programs or files on a desktop that may compromise a business's cybersecurity. Innocuous-looking third-party programs aren't always the most secure choices for a computer connected to a business's network. IT professionals with access to desktops can nip cybersecurity problems in the bud.
WHERE CAN YOU FIND DESKTOP SUPPORT AND OTHER IT SOLUTIONS FOR YOUR BUSINESS?
Integrating cutting-edge desktop support systems is a great way to level up your business's IT services and boost productivity. At TSP, we offer technological solutions to support a wide range of businesses and have the experience to offer tailored strategies. Contact us for more information on building and executing a new IT strategy.