What Is Break/Fix in IT?

In the break/fix model, IT issues are handled as they arise, reactively. It's one of the most traditional forms of IT support and has been a popular option for many businesses. Understanding what the break/fix model is can help you decide if it’s the right choice for your company.

WHAT IS BREAK/FIX MAINTENANCE?

The definition of break/fix maintenance shows that it is a reactive service model where IT support is provided on demand. Simply put, businesses call in technicians or service providers when something breaks or stops working. The charges are typically based on the time spent fixing the issue and any materials used. There are no ongoing costs, and you only pay when you need help.

Many businesses like the break/fix model because it allows them to pay for services only when they need them, making it an attractive option for those with tight budgets or businesses that don’t require consistent IT support. It can be a more affordable choice for companies that don't expect frequent issues with their infrastructure.

However, over the years, break/fix has become less common as businesses transition to managed services. This proactive maintenance approach focuses on preventing issues before they occur, which can save time and money in the long run. Despite this shift, break/fix is still a viable option for many companies, particularly those that prefer not to commit to long-term contracts or ongoing service agreements.

WHAT ARE BREAK/FIX SERVICES?

Now that we’ve defined the model, let’s take a look at what break/fix services entail. These are the key services typically offered under the break/fix model:

• Hardware Repairs: When your devices or servers malfunction, a technician will fix or replace the faulty components.
• Software Installation and Troubleshooting: Issues with software applications or operating systems are resolved as they arise.
• Network Repairs: If your business experiences network connectivity issues, break/fix services can resolve these problems.
• System Updates: Outdated systems can cause performance issues, and break/fix providers will handle these updates when necessary.
• Virus and Malware Removal: If your system is compromised, a break/fix provider can remove malware or viruses from your infrastructure.

Once these issues are resolved, you’re good to go until the next problem occurs.

WHEN ARE BREAK/FIX SERVICES NEEDED?

As the name suggests, break/fix services are required when something breaks. This could be anything from a server going down to an employee’s computer freezing up. IT issues are inevitable, and every piece of equipment has a lifecycle. Eventually, even the best hardware will need repairs or replacements. This model can be a good solution when something breaks and you need a quick fix to get back on track.

WHAT IS BREAK/FIX, AND IS IT RIGHT FOR YOU?

At TSP, we primarily offer a managed services model that focuses on proactive IT maintenance to prevent problems before they happen. However, we also recognize that break/fix support is what is needed in some cases. Our team of highly trained engineers is available across the United States and Canada to assist our customers with both reactive and ongoing IT needs.

Ready to find the service model that works best for your company? Explore our IT maintenance services and let us help you determine the best option for your needs.